How do I file a consumer complaint?

To file a complaint online:

• Visit https://core.tn.gov
• Select "File a Complaint" in the upper right corner
• Review the disclaimer that indicates complaints are public record
• Select “Continue as Guest”
• Select “Consumer Affairs” for both the Board and the License Type
• Fill in the requested information and submit the complaint

Complaints can also be filed by mail, fax, or email. Processing times may be longer for these submission methods.

To file a complaint by mail, fax, or email:

• Access our printable complaint form.
• Answer all questions on the complaint form. Briefly describe your complaint and include all important facts. Print or type clearly and legibly.
• Provide copies of any documents that would support your complaint. Please only send the portion of these documents that are necessary to your complaint. DO NOT MAIL ORIGINAL DOCUMENTS; these will not be returned. Redact information such as Social Security numbers, driver license numbers, bank and credit card numbers, and any other sensitive information that may be contained in the documents you submit. Please do not staple your materials.
• Ensure the complaint form is signed and dated.
• Return the form by mail, fax, or email to the contact listed at the top of the form.